Hospitality in the Work Place

5 Hospitality SOPs that Work 

for All Business Owners

In a previous post, “Hospitality Mentality” , I outlined the importance of hospitality and its relevance to good business practices. Being nice and striving for excellence is just the beginning. Start by incorporating these 5 simple hospitality SOPs to increase revenue, improve employee morale, and present your consistent brand for your customer experience. 

Remember these five (5) simple SOPs to instill hospitality in your business:

 1.    Going above and beyond. Anticipate the needs of your customer before the customer brings it to your attention. Instill this in your corporate values and ensure all management levels demonstrate this with their customers and employees. Do you have employee recognition programs that your employees appreciate and look forward to each month or quarter/year? Your employees want to know that you go above and beyond for them. It makes it easier for them to do the same for your customers. Read full article HERE.

Published by Veronica Mitchell